Regardless of the product or service your company provides, ISO 9001 focuses on the effectiveness of your processes and delivery of your services.

The benefits of being ISO 9001 certified in a summary:

Enhanced customer confidence and satisfaction – key factor in increasing sales
Competitive advantage – companies increasingly expect management system certification from their suppliers and sub-contractors.
Reducing operating costs - ISO 9001 certification prompts you to implement schemes and actions designed to reduce errors.

ISO 9001 is only applicable to the manufacturing industry.
Any organisation can benefit from ISO 9001. It focuses on quality management and customer satisfaction.
ISO 9001 Certification is all about over-detailed procedures and documents.
Procedures are important but are by no means the goal. Their value comes from how they support and drive the operations of the business.
Implementing and maintaining ISO 9001 is expensive.
An organisation simply needs to document its management systems based on what it already does and incorporate programmes required to improve on them.

About this site

ISO Certification UK is a dedicated knowledge centre offering information to small and medium businesses on how to begin the process to certification.  This is a free resource from DNV Business Assurance.